Help and support

We usually reply within one working day.

Email support@pimascroll.com, or open PimaScroll and tap Account › Help & ideas.

My apps didn't lock

Open PimaScroll. If it asks for Screen Time again, tap Allow: iOS sometimes switches it off after an update or a phone restore. Then check Daily time › Apps to lock has the apps you want.

I need more time today

Use tokens from your Wallet for 10 more minutes, within the daily and weekly limits you set. For something urgent, ask a partner for a 15-minute emergency pass.

Changing my limits

Lowering your daily time is always allowed. Adding more daily time is allowed 4 times a calendar month, so a bad moment can’t undo your plan. Your sleep lock, locked times and extra-time limits can be changed any time.

Plans, trials and refunds

Every plan starts with 3 free days. Cancel at least 24 hours before they end in iPhone Settings › your name › Subscriptions and you pay nothing. App Store purchases are refunded by Apple at reportaproblem.apple.com. See our refund policy.

New phone

Sign in the same way you did before (Apple, Google, email or phone). Your pact, tokens and partners come back. Tap Restore purchases in Account › Billing if your plan doesn't show.

Deleting your account

In the app, go to Account › Delete my account. Read what we keep and why in our privacy policy.